Operational Support Technician

The position advertised has been exempted from the federal civilian hiring freeze. The heart and soul of the FBI is in the investigative work employees perform to prevent, disrupt, and mitigate threats. The Operational Support Technician (OST) is the key support to Agents and Intelligence Analysts. OSTs have an integral role in operations and make an immediate impact by performing a wide range of support functions. All degrees must be from an accredited college or university. Education may be substituted for SE as follows:

GS 05: Applicant must have a at least four (4) years of education above the high school level. One year of full time academic study is defined as 30 semester hours, 45 quarter hours (or the equivalent in a college or university), or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.

GS 06: Applicant must have a bachelor’s degree.

GS 07: Applicant must have a bachelor’s degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor’s degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.

GS 08: Education may not be substituted for specialized experience at this grade level.

Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.

• Provides administrative and clerical support to various staff members of the Field Office in order to accomplish organizational goals and missions.
• Operates switchboard to provide assistance; takes messages or directs calls to the proper person.
• Refers telephonic complaints and inquiries from outside sources and the general public to higher grade level employee for appropriate action. If complaint is within another agency’s purview, refers caller to that agency or accepts the information and promptly apprises the agency.
• Serves as WebTA Time Keeper to ensure all records are accurate and complete by the closing date of each pay period.
• Manipulates automated information systems to perform duties associated with the retrieval of information from FBI, state, and local law enforcement databases and commercial computerized information systems. Disseminates information to those involved in the investigation during course of normal work operations, and on occasion, during planned interagency activities and special operations in the office of assignment.
• Ensures the physical security of office premises to include any storage areas or auxiliary parking facilities. Confirms alarms are operational, and monitors alarm systems. Personally conducts, or ensures inspections are made to verify doors and windows are properly locked; office safe and file cabinets containing official records and materials are secured; files, correspondence, keys, equipment and instruments are safeguarded; and all confidential trash is removed for destruction. Responds appropriately to triggered alarms and any security violations. May serve as COMSEC custodian, responsible for the receipt, custody, transfer, safeguarding, accounting, and destruction of COMSEC material.
• Provides training and guidance to others on various facets of work performed.

• Performed clerical support functions for an office.
• Operated telecommunications equipment such as phone, radio, computer, fax, etc., to provide assistance.
• Utilized computers to type documents and/or forms.

• Created and maintained records and files in accordance with policies and procedures.
• Utilized computers to type documents and/or forms.
• Communicated with internal staff and/or outside entities to obtain and/or provide information.

• Created, maintained, and disposed of records and files in accordance with policies and procedures.
• Retrieved information/data from a variety of databases.
• Communicated with internal staff and outside entities to obtain, verify, and provide information.
• Conducted physical security checks of the premises and/or took security measures to protect sensitive information.

• Created, maintained, and disposed of records and files in accordance with policies and procedures.
• Manipulated automated information systems to retrieve information from a variety of databases and recommended changes or improvements to enhance database(s).
• Initiated and maintained liaison with internal and external sources to obtain, verify, and provide information; and, provided assistance to those seeking immediate help.
• Conducted physical security checks of the premises and ensured sensitive information was protected and secured.
• Performed audits of records and resolved discrepancies or omissions; revised previously entered information to ensure consistency, accuracy, and conformance to policies.