Membership Coordinator

Develop and implement programs, projects and activities designed to increase and retain membership in the club. Represent the club in its relationships with numerous external constituencies.

Join our team! Help promote and increase membership at the Naval Academy Club. We are dedicated to providing members with the highest level of customer service and memorable events.

Full Time, 8-hour shifts Monday – Friday, with occasional weekends in support of events. Maintains the club’s database (membership register) of members’ files while preserving confidentiality of member information. Develops and ensures that established procedures for processing prospective members’ applications are consistently followed. Maintains a file of club history information and maintains appropriate records.

Plans and implements strategies to meet club membership goals. Surveys other clubs for information useful in setting and revising club membership policies.

Processes all requests for and transfers of membership. Holds functions and conducts tours for prospective members. Assists prospective members in fulfilling application requirements, ensuring applications are properly completed, initiation fees are collected and new members understand privileges and costs of becoming a member. Reports approved new members to the controller to initiate proper administration of memberships.

Assists marketing coordinator with all club public relations efforts, members’ newsletters, news and media event, and club brochures. Maintains club member bulletin boards and assists with the Club website. Effectively responds to member comments in accordance with club standards, policies and rules. Uses ideas, feedback and suggestions to continuously improve the services provided to members. Implements on-going sales campaign to alert members to the club’s events, banquet operations and capabilities.

Conducts orientation program for new members. Personally, meets each club member and instills confidence that the club is operated in the best interests of the membership. Organizes production of membership kits for new members. Promotes club activities using table tents, newsletters, eblasts and other means. Coordinates development of the social activities and social calendar for the club. Tracks the success and overall performance of all membership activities.
Is present during club operating hours and events to assist in the meet-and-greet of members and guests.

Processes member resignations and uses reports and special projects to determine possible membership retention problems. Sends invites and provides notices as necessary.
Determines markets to be canvassed for qualified individuals and maintains perpetual member invitee roster. Assesses the need for and makes recommendations regarding membership classifications to ensure the needs of ever-changing markets are met. Researches the need for ongoing sales promotions regarding demographics, market segmentation data, etc. Interacts with local community organizations to network and market the club.

Participate in the development of business through existing account contact solicitation, outside sales calls, trade association activities and general written communications. Must have strong selling skills and the ability to create general marketing strategies. Assists in the formulation of the marketing plan and delivers effective marketing campaigns for the Naval Academy Club.

Follows up on marketing efforts, member referrals, leads from staff, catering contracts, newspaper articles, lists, publications, etc. Plans and develops personal training programs and professional development opportunities for himself or herself. Attends management and staff meetings to review policies and procedures, create future business and continually develop quality functions. Serves as Manager on Duty as scheduled.

Interacts with the Deputy Director of Retail Dining and Hospitality Sales Manager to provide effective decorating concepts for the clubhouse.

The work requires the use of arms, hands and legs and involves prolonged standing, walking, reaching, and light lifting. Objects handled and carried may weigh in excess of 20 lbs. QUALIFICATIONS & REQUIREMENTS
Applicants who meet the qualification requirements will be further evaluated to determine the extent to which their education, related experience, training, awards, and supervisory appraisal demonstrate they possess the desired knowledge, skills, and abilities (KSAs).
– Must obtain and maintain a secret security clearance – requires 18 years of age
– Males born after December 31, 1959 must be registered for Selective Service
– Verification of employment eligibility in the United States is required
– One-year probationary period
– U.S. Citizenship is required for Tier 3 Positions

KNOWLEDGE, SKILLS and ABILITIES (KSAs) for this position are as follows:
**Responses must be included on the KSA portion of the online application**
1. The incumbent must have one year of experience in hospitality guest services.
2. The incumbent must have experience in hospitality marketing, service standards, guest relations and etiquette.
3. Must be self-motivated, with excellent organizational and communication skills, and attention to detail.
4. Ability to function in a fast-paced environment, under short time constraints, and within established deadlines.