Communication Operations Specialist

Joining the Secret Service, Office of Investigations will allow you to provide support to field personnel, monitor and secure office premises, and assist in the administrative tasks related to operational communications. This positions is responsible for managing multi-frequency communication systems, coordinating with law enforcement agencies, maintaining essential records, and ensuring office security operations.

For more information on the Secret Service click here. If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned.

Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. You will serve as a Communication Operations Specialist in the Office of Investigations. Typical work assignments include:

1. Operating multi-frequency communication consoles to coordinate with field personnel and law enforcement agencies.
2. Transmitting and receiving operational messages over secure networks and maintain detailed logs of communications.
3. Researching and disseminating criminal history and geographic data to support investigative and protective operations
4. Assisting in preparing and maintaining Standard Operating Procedures (SOP’s) for communication and security protocols.
5. Monitoring and coordinating security operations, including visitor access control, surveillance monitoring, and emergency responses.

You must demonstrate that you meet the Minimum Qualification requirements as noted below.

Minimum Qualifications:
GS-09: You qualify for the GS-09 level (starting salary $68,315.00) if you possess one of the following:
You must possess one full year of specialized experience comparable in scope and responsibility to the GS-07 level in the Federal service (obtained in either the public or private sectors) performing the following duties:

1. Operating multi-frequency communications equipment;
2. Maintaining logs of investigative communications, and
3. Monitoring security systems for threats.

OR
You have successfully completed a master’s or equivalent graduate degree; or (two) 2 full years of progressively higher-level graduate education leading to such a degree; or LL.B. or J.D., if related at an accredited college or university. NOTE: You must submit a copy of your college transcripts (official or unofficial) to support your claim.

OR
You have a combination of specialized experience (less than one year) and graduate education (less than two years) that when combined equals 100% of the qualification requirement. NOTE: Only graduate education in excess of one year (generally 18 semester hours) may be used in this calculation. You must submit a copy of your college transcripts (official or unofficial), and your resume must explicitly indicate how you meet the experience, otherwise you will be found ineligible.

GS-11: You qualify for the GS-11 level (starting salary $82,655.00) if you possess one of the following:
You must possess one full year of specialized experience comparable in scope and responsibility to the GS-09 level in the Federal service (obtained in either the public or private sectors) performing the following duties:

1. Managing emergency communications for law enforcement;
2. Reviewing investigative data for accuracy; and
3. Implementing security procedures for office operations.

OR
You have successfully completed a Ph.D. or equivalent doctoral degree, or three full years of progressively higher-level graduate education leading to such a degree, or LL.M., if related, from an accredited college or university that provided the knowledge skills, and abilities necessary to perform this work. Note: You must submit a copy of your college transcripts (unofficial or official) to support your claim.

OR
You have a combination of specialized experience (less than one year) and graduate education (beyond 2 years of graduate education), that when combined equals 100% of the qualification requirement. Note: Only graduate education in excess of two years (generally 36 semester hours) may be used in this calculation. You must submit a copy of your college transcripts (unofficial or official) and your resume must explicitly indicate how you meet the experience to support your claim.

All qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Veterans’ Preference: For more information on veterans’ preference see: https://www.opm.gov/fedshirevets/veteran-job-seekers/#

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Interagency/Career Transition Assistance Program (ICTAP/CTAP): This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-Qualified includes those applicants whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements for the position. For information on eligibility criteria and required documentation, go to: http://www.opm.gov/rif/employee_guides/career_transition.