Director, Office of Communications and Innovation

You are encouraged to read the entire announcement before you submit your application package.

The Office of Inspector General (OIG) is committed to detecting and preventing fraud, waste, and abuse within the U.S. Agency for International Development (USAID). In addition to providing oversight of USAID, the OIG provides oversight of the U.S. African Development Foundation (USADF), the Inter-American Foundation (IAF), and Millennium Challenge Corporation (MCC). Not applicable

The Director, Office of Communications and Innovation supervises a broad range of administrative responsibilities and Programs that are essential to the effective functioning of OIG. These programs are integral to advancing OIG’s mission and strategic objectives.

As Director, Office of Communications and Innovation you will:

• Lead and manage multiple critical enterprise-wide programs including strategic communications, organizational development, internal controls and process improvement, and Diversity, Equity, Inclusion and Accessibility.
• Manage and oversee the tracking the organization’s performance goals against the OIG’s Strategic Plan.
• Evaluate employee engagement (e.g., through the Federal Employee Viewpoint Survey or other similar tools).
• Develop dashboards and other data tools to inform executive decision-making.
• Work with OIG organizations to help identify and implement process improvements.
• Coordinate the annual awards ceremony efforts and other similar activities focused on employee engagement/recognition.
• Collaborate with other OIG Senior Leaders to ensure program offices are carrying the IG’s initiatives.
• Advise on the formulation of policy and procedures related to OIG-wide programs and initiatives.

To meet the minimum qualification requirements for this position, you must show that you possess the five Executive Core Qualifications (ECQs), the Mandatory Technical Qualifications, and other qualifications, if applicable, listed below.

MANDATORY TECHNICAL QUALIFICATIONS (TQs):

All applicants must submit written statements (narrative format) of accomplishments that would satisfy the technical qualifications. You must address each technical qualification separately. You are required to respond to all of the technical qualifications. If you fail to do so, you will be rated as ineligible. Please limit your written statements to no more than two pages per technical qualification.

MTQ 1 – Demonstrated ability and or experience leading the development of strategic plans, including working across organizational entities; responding to external and internal surveys, and changing regulations; analyzing alternative courses of action; communicating results and/or an effective way forward; and implementing decisions to meet mission needs.

MTQ 2 – Demonstrated ability or experience overseeing the development and quality control of executive materials and documents released to the public, such as audit and evaluation reports; organizational assessment; performance management reports; policy and procedures manual chapters; and reports to Congress.

MTQ 3 – Demonstrated experience leading and directing agency wide initiatives that improve the efficiency and effectiveness of the organization, including planning, managing, and implementing complex projects; defining projects’ scope, resources, goals, and deliverables. Experience with developing change management strategies and communications and identifying issues and resolutions to ensure project execution.

EXECUTIVE CORE QUALIFICATIONS:

All applicants* must submit written statements (narrative format) describing accomplishments that would satisfy the ECQs. You must address each ECQ separately, not to exceed 10 pages. You are required to respond to all ECQs. If you fail to do so will result in a rating of “ineligible”.

*Applicants that are either Career SES members, or graduates of the Office of Personnel Management Certified Development Program are not required to address the ECQs.

When responding to the Executive Core Qualifications (ECQs), you must clearly show that you possess the experience, knowledge, skills and ability to perform the duties of this position by submitting narrative responses in which you detail your experience in each of the ECQs. Your examples should be clear and emphasize your level of responsibilities, scope and complexity of programs managed, program accomplishments with results of your actions, policy initiatives and level of contacts. You should limit your narrative to two pages per ECQ, and address each ECQ separately. OPM’s Guide to Senior Executive Service Qualifications can assist you in writing an effective SES application.

In particular, please note the Challenge-Context-Action-Result Model that is recommended and very helpful when drafting ECQ narrative responses. The Guide is available on OPM’s Website at: http://www.opm.gov/ses/references/guidetoSESQuals_2012.pdf

Applicants must utilize the Challenge-Context-Action-Result (CCAR) Model when writing Executive Core Qualifications (ECQ). Use two examples of relevant experience for each ECQ being sure your experience matches the ECQ criteria.

Challenge – Describe a specific problem or goal.
Context – Describe the individuals and groups you worked with, and/or the environment in which you worked, to address a particular challenge (e.g., clients, co-workers, members of Congress, shrinking budget, low morale).
Action – Discuss the specific actions you took to address a challenge.
Result – Give specific examples of measures/outcomes that had some impact on the organization. These accomplishments demonstrate the quality and effectiveness of your leadership skills.

Each accomplishment should be clear, concise, and emphasize your level of responsibilities; the scope and complexity of the programs, activities, or services you managed; program accomplishments; policy initiatives undertaken; level of contacts; the sensitivity and criticality of the issues you addressed; and the results of your actions. You should use action oriented leadership words to describe your experience and accomplishments (e.g., Led the development and implementation of….) and quantify your experience wherever possible to demonstrate your accomplishments (e.g., number of employees supervised; size of budget managed; amount of money saved, etc.).

ECQ 1 – Leading Change: This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. Leadership Competencies: Creativity & Innovation, External Awareness, Flexibility, Resilience, Strategic Thinking and Vision.

ECQ 2- Leading People: The ability to lead people toward meeting the organization’s vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Leadership Competencies: Conflict Management, Leveraging Diversity, Developing Others, and Team Building.

ECQ 3 – Results Driven: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. Leadership Competencies: Accountability, Customer Service, Decisiveness, Entrepreneurship, Problem Solving and Technical Credibility.

ECQ 4 – Business Acumen: The ability to manage human, financial, and information resources strategically. Leadership Competencies: Financial Management, Technology Management and Human Capital Management.

ECQ 5 – Building Coalitions/Communications: The ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. Leadership Competencies: Influencing/Negotiating, Oral Communication, Partnering, and Political Savvy.

Additionally, your resume should demonstrate that you have the knowledge, skills, and abilities to successfully fulfill responsibilities inherent in most SES positions such as:

• Directing the work of an organizational unit;
• Ensuring the success of one or more specific major programs or projects;
• Monitoring progress toward strategic organizational goals, evaluating organizational performance and taking action to improve performance; and
• Supervising the work of employees; and exercising important policy-making, policy determining, or other executive functions.

Qualifications Approval and Probationary Period: Persons newly selected for a career appointment to the Senior Executive Service must have their executive core qualifications approved by an Office of Personnel Management Qualifications Review Board and will be required to serve a one-year probationary period.